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Purchase Terms and Conditions

Welcome to the online shop oflorussoretractors.com.

Below are the terms that govern the purchase of our products and digital content.


1. General Information

The shop is managed by ELDO s.r.l. (Italy) - Email:info@lorussoretractors.com- Phone: +39 08271916453

2. Use of Products

The medical devices sold on this site are professional tools.

👉 Use is reserved for professionals authorized to practice Dentistry and related clinical activities.

👉 Purchase is also allowed for other entities (e.g., companies, laboratories, or third parties), provided that the products are used exclusively by qualified personnel.

By completing the purchase, the user confirms awareness of the nature and professional purpose of the products purchased.

3. Products and Digital Content

The shop offers:

  • physical products (medical devices)
  • digital content (videos, courses, consultations, etc.)

Digital content is accessible online after payment.

4. Orders

To purchase:

  • add products to the cart
  • enter shipping and payment details
  • confirm the order

You can create an account to track your orders, but it is not mandatory.

👉 The order is considered complete when you receive confirmation via email.

The order is processed after payment confirmation.

At the end of processing, you will receive an email with the shipping details.

The Seller reserves the right to refuse or modify an order in case of product unavailability or obvious errors.

4.  Prices and payments

👉 All prices listed on the site are final, including VAT, taxes, and duties (if applicable). No additional hidden costs are expected.

🌍International orders

  • For orders within the European Union:

    • VAT is applied according to the OSS regulation (One Stop Shop) if you do not have a valid VAT number or it is not entered in the VIES system.
    • If you enter a valid VAT number, VAT will not be applied and the order will be invoiced without VAT according to EU regulations.
  • For orders outside the EU: any local duties and taxes are already included in the final price, sono additional cost will be required at the time of delivery.

Accepted payment methods

  • Credit/debit card via secure gateways (Stripe, PayPal, or equivalents)
  • Bank transfer

👉 The order will be processedonly after payment confirmation.

6. Shipping and delivery

  • Shipping is included in the price, unless otherwise stated.
  • Products are shipped to the address indicated in the order: please check this address carefully!

👉 At the time of delivery:

  • check the integrity of the package
  • report any damage to the courier

👉 The risk of loss or damage to the products passes to the buyer at the moment the goods are delivered to the courier.

7. Returns and right of withdrawal⚠️

👉 Due to the nature of the products (medical devices), returns or refunds cannot be made after delivery.

👉 Digital content is non-refundable once it has been made accessible.

💡 If you have any questions before purchasing, our team is available to help you with your choice.

Any exceptions can only be evaluated at the Seller's discretion.

8. Defective products

If you receive a defective product:

  • contact us within 2 days of delivery

We will provide you with instructions to follow and will arrange to replace the product

9. Warranty

Products are covered by a warranty of 12 or 24 months, depending on the type of customer.

The warranty does not cover:

  • improper or non-professional use
  • unauthorized modifications
  • normal wear and tear
  • use in countries other than the destination indicated in the order, as different regulations and conditions of use may apply

10. Digital content

Digital content:

  • they are for personal and not commercial use
  • they cannot be copied, shared, or resold

👉 By purchasing, the user agrees that the content will be made available immediately and waives the right of withdrawal.

2. Protection of personal data

Personal data is processed in accordance with applicable regulations, including the GDPR (EU Regulation 2016/679).

The data provided (even without creating an account) is used for: order management, payment, shipping, customer support.

👉 For more information, please consult the Privacy Policy available on the site.

By completing the purchase, the user declares to have read the Privacy Policy.

12. Complaints and support

For any requests or issues:  📩info@lorussoretractors.com

13. Limitation of liability

The Seller is not responsible for:

  • misuse of the products
  • use by unqualified personnel
  • use not in accordance with the instructions
  • use of the products in countries other than the destination indicated in the order, where different regulations and requirements may apply

14. Changes to the terms

The Seller may update these Terms at any time.

Changes apply to orders placed after their publication.

15. Governing law

These terms are governed by Italian law. Jurisdiction: Benevento.

For international customers, the Terms may also be available in English. In case of discrepancies, the English version may apply.