Purchase Terms and Conditions

 - Below you will find the Terms and Conditions for the purchase of goods and services on the e-commerce website  www.lorussoretractors.com - 

1. Introduction

1.1. These Terms and Conditions of Purchase (hereinafter "Terms of Purchase") apply to the purchase of goods, services, and digital content in the online store of lorussoretractors.com (hereinafter "E-shop" or "LORUSSORETRACTORS E-SHOP ");  these Purchase Conditions supplement the General Terms of use of thewebsite(www.lorussoretractors.com)  which are considered accepted in the use of the e-shop. These Purchase Conditions also apply to all purchases made through direct negotiation with the LO RUSSO RETRACTORS sales team operating in the E-shop.

The purchase of medical devices sold in the online shop hosted on this website is reserved for professionals qualified to practice Dentistry and related clinical activities, or to companies that manage and support dental clinics or clinics regularly authorized to exercise dental activities. By completing purchases in the online store hosted on this website, the user declares and confirms that he belongs to the categories detailed above and that he meets the requirements for the purchase and use of the devices. The website manager reserves the right, but not the obligation, to verify the veracity of the statements made by the user, and to take the most appropriate initiatives in the event of false statements.

1.2. The e-shop is managed at www.lorussoretractors.com/shop by ELDO s.r.l. (hereinafter the "Seller"), (Italian Company Register, REA no.: AV - 206764). The contact details of the e-shop manager are as follows:  mail: info@lorussoretractors.com- Tel.: +39 08271916453.

1.3.  In these Terms of Purchase, the following words will be used with the meanings specified below:

Buyer - a legal person or a natural person who, in the context of their business or professional activity, is interested in purchasing products in the e-shop.

Seller - see paragraph 1.2 of these Purchase Conditions. 

Products - shippable goods offered and sold through the e-shop .

Digital content - intangible content in the form of manuals, videos, training courses, webinars, master classes, consultancy and other services. The digital content provided can be viewed and used in a normal internet browser within the user section of the Seller's website after logging into the Buyer's user section.

E-shop - see paragraph 1.1 of these Purchase Conditions

Order - see paragraph 3.1 of these Purchase Conditions.

Purchase Agreement - a contract for the purchase of Products entered into by and between the Seller and the Buyer through the Eshop. These Purchase Conditions, including all their attachments and the order confirmed by the Seller, form an integral part of the Purchase Agreement.

Contract for the supply of Digital Content - a contract under which the Digital Content is made available to the Buyer for non-commercial use.

Personal Data - information relating to an identified or identifiable natural person, or legal person, whose processing is subject to Article 2 of these Purchase Conditions and Privacy policy which is an integral part of it ​ .

1.4. These Purchase Conditions have been drawn up in Italian and English. The contractual relations deriving from an order placed in Italian will be concluded in Italian and the Italian version of these Purchase Conditions will apply. The contractual relations deriving from an order placed in a language other than Italian will be concluded bilaterally always in the English language.

1.5. The Purchaser agrees to the use of remote means of communication, including remote signature, for the conclusion of the Purchase Agreement and the Digital Content Supply Agreement with the Seller. The costs incurred by the Purchaser for the use of means of remote communication are borne by the Purchaser.

2. Protection of personal data

2.1. In relation to the management of the e-shop, the Seller processes the Buyer's personal data in accordance with generally binding legal rules, in particular in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, relating to the protection and processing of personal data (general regulation on data protection) - "GDPR".

2.2. The scope and methods of processing the Buyer's personal data are specified in thePrivacy policy,  which forms an integral part of these Purchase Conditions.

3. Order

3.1. The Buyer creates an order (hereinafter the "Order") in several stages, which include the selection of the Digital Content or Products and their quantity, the insertion of the selected item in the cart, the compilation of contact details , delivery and billing, the selection of the payment method, the selection of the delivery method and, where applicable, the possibility of using a discount voucher by entering a promotional code. At the time of creating an Order, the Buyer can use the USER ACCOUNT after registering according to the terms and conditions established in theG( hereinafter the "Terms of Service"), which form an integral part of these Purchase Conditions. Orders cannot be placed without registering a User Account.

3.2. The information on the Products, Digital Contents and prices made available through the e-shop on the Products and Digital Content pages does not constitute a proposal for the performance of a contract by the Seller and is purely indicative. 

3.3.When creating an Order for the purchase of Products or Digital Content, the Purchaser will be informed of any applicable taxes that the Seller is required to collect (other taxes, required during the export and arrival of the Products at their destination, not can be estimated and remain the responsibility of the buyer), the payment methods available, the delivery methods available, the costs of these methods of delivery of the Products to the delivery location chosen by the Buyer. Any applicable taxes are not included in the price of the Products or Digital Content. The delivery costs of the Products, including the price of the packaging, are not included in the purchase price of the Products and depend on the method of delivery of the Products chosen by the Purchaser when creating the order. In the event that the Seller provides delivery of the Products free of charge, this circumstance is expressly declared.

3.4. All information on the prices of the Products offered and the Digital Content made available through the E-shop represent the final prices including all taxes and duties that the Seller is required to collect and pay; these prices do not include the costs of delivery of the Products, cash on delivery and other taxes, such as customs duties and other charges (see paragraph 3.6 of these Purchase Conditions).

3.5. In case of delivery of Products or Digital Content to one of the countries of the European Union - "EU" or the European Economic Area - "EEA", the final price of the order will be charged inclusive of value added tax (VAT) according to as provided for by the regulations of the One Stop Shop, unless the Buyer (taxable person of VAT in his own country) provides the Seller with information on his VAT number, including a valid EU VAT number. It is the Buyer's responsibility to indicate a correct and valid VAT number. Buyers with tax residence outside Italy must have a VAT number registered in the VIES system. It is the Buyer's responsibility to ensure that their VAT number is registered in the VIES system. If the check of this registration gives a negative result, the Buyer is required to pay the VAT, also by integrating the payment of an order already submitted; if the Buyer who has indicated a VAT number not registered in the VIES system refuses to integrate the VAT payment, the order will be cancelled, and the refund will be made in a reduced amount in accordance with the provisions of the art. 7.9 and art.11.

3.6. In case of delivery of Products or Digital Content to a third country outside the EU or EEA, the prices of the Products are indicated exclusive of VAT and other applicable taxes, duties and customs duties; taxes and customs duties are always the responsibility of the Buyer.

3.7. Payments are normally made in euros (EUR); the use of other currencies (US dollars (USD), British pounds (GBP)), if available at the time of the order, can be selected in the E-shop interface at the time of placing the Order. If not available, the payment of the Order will be in Euros (EUR).

3.8. Before sending the Order, the Buyer is always shown the summary of the Order, in which the Buyer is enabled to check the Order and make changes before sending.

3.9. After the Buyer has placed the Order, it will be processed by the Seller who will subsequently send his confirmation to the Buyer. The purchase contract is concluded with the delivery of the order confirmation sent by the Seller to the Buyer's e-mail address. An internet link to the full text of these Purchase Conditions accepted by the Buyer is attached to the order confirmation.

3.10. The Order sent represents the Buyer's willingness to enter into a contract on the basis of these Purchase Conditions with the Seller. The order confirmation represents the Seller's acceptance of the proposal. If an Order includes Products that are not available in stock for immediate shipment to the Buyer, it will immediately notify and undertake to deliver the Products no later than 10 days from when they will be available in stock again. The Seller will specify the indicative (non-binding) delivery date directly in the E-shop or at the order confirmation.

3.11. By sending the Order, the Buyer expresses his acceptance of these Purchase Conditions, always available in the online interface of the E-shop. In particular, by sending the Order, the Buyer confirms that he is aware that the purchase of medical devices sold in our Eshop hosted on this website (www.lorussoretractors.com/shop) is reserved for qualified professionals to the exercise of Dentistry and related clinical activities, or to companies that manage and support dental studies or clinics duly authorized to carry out these activities. Therefore, by completing the purchase by sending the Order, the user declares and confirms, under his responsibility, to belong to the categories detailed above and to be in possession of the aforementioned requirements for the purchase. The Seller reserves the right, but not the obligation, to verify the existence of these requirements, and to take any action required in the event of non-compliance truthful .

3.12. On the basis of the stipulated Purchase Agreement, the Seller is required to deliver the Products to the Buyer according to the agreed methods, in the quantity and quality provided. The Buyer is required to pay the purchase price of the Products and the delivery costs to the Seller, as well as to take delivery of the Products supplied.

3.13. Insofar as the user interface permits it in the Order overview, the Buyer can modify, supplement or cancel the Product Order. A modification of the Order after its acceptance by the Seller (i.e. after the execution of the Purchase Agreement) constitutes a draft modification of the Purchase Agreement by the Buyer and the provisions of paragraph 3.10 of these Purchase Conditions they will apply in their entirety. Therefore, any modification request of the Order is subject to subsequent, and not mandatory, acceptance by the Seller on the basis of which a modification of the Purchase Agreement is carried out. In case of modification, integration or cancellation of the Order, any expenses are charged to the Buyer, and the provisions of article 11 apply.

3.14. If the Order for certain Products or Digital Content is associated with the provision of a gift, the Buyer may refuse the gift by deleting it from the Order or by attaching a note to the Order stating that it does not wish to accept the gift. If the Buyer does not refuse the gift, by completing the Order the supply of the gift is accepted by the Buyer and a separate gift agreement is stipulated, governed by these Purchase Conditions and whose object is the gift specified in the Order either on the invoice or on the delivery note.

4.  Prices and payments

4.1. The prices displayed on the product pages of the eshop are excluding VAT; the VAT or other taxes that may be applicable will be shown to the Buyer during the checkout phase. The Buyer can choose between the methods of payment for the Products or Digital Content offered by the Seller when creating the Order, depending on the place where the Purchaser is located and the delivery method chosen. 

4.2. In the event that the Buyer chooses, among the delivery methods of the Products offered, the personal collection of the Products at the Seller's registered office or at the address of the Seller's contractual partners, the Buyer may make payment for the Products using cash or a payment card at the time of personal collection of the Products.

4.3. If the Buyer chooses a cashless payment to the Seller's bank account, the latter will inform the Buyer of the details for the cashless payment after confirming the Order. In this case the Products (or Digital Contents) will be shipped (or made available) to the Purchaser only after receipt of the accounting note from the Seller's bank relating to the successful collection of the payment made by the Purchaser. It should be noted that the bank charges for the issuance of the payment transfer by the Buyer are always charged to the Buyer: the Seller must receive an amount equal to that indicated in the Order Confirmation.

4.4. If the Buyer chooses to pay by card without cash or through a third party service, after sending the Order he will be redirected to the relevant payment gateway of the payment service provider to enter the necessary data and authorize the payment of the amount corresponding to the total price of the Order. The use of the relevant payment gateway will be governed by the terms and conditions of the payment service provider, available on that operator's website. If permitted by law, the terms and conditions of the payment card issuer and other applicable regulations, the Seller has the right not to request verification via 3D-Secure technology for cashless payments by payment card. The Seller is in no way responsible for any damage or loss caused in connection with cashless payment by payment card or through a third party service.

4.5. If the Buyer chooses a cashless payment through a third party service that allows payment in one of the accepted cryptocurrencies, the price specified in the Order will be converted into the selected cryptocurrency based on the current exchange rate of the service provider. If the purchase price is refunded to the Buyer for any reason, the price will be refunded by bank transfer to the Buyer's current account in the manner specified in paragraph 11.2 of these Purchase Conditions.

4.6. Seller will not deliver the Products to the carrier for shipment until the full purchase price of the Products has been paid, including delivery costs and any applicable taxes, as indicated in the purchase order total.

4.7. The Seller will issue to the Buyer a sales receipt or a tax document based on the payment made, which will be sent to the Buyer in electronic format to the e-mail address specified in the Order and made available in their User Account.

4.8. In the event that the Buyer does not pay the purchase price of the Products, including delivery costs and any applicable taxes, within 14 working days from the confirmation of the order, this delay will be considered as nonfulfillment and consequent termination of the relevant Purchase Agreement or Supply Agreement. of Digital Content. In the case of a pre-order (i.e. an Order of Products not available in stock or in any case still in production - see paragraph 3.10 of these Purchase Conditions), the termination condition is understood to be fulfilled after 14 working days from the date sending the communication of payment of the purchase price of the Products including delivery costs and any other cost based on the relevant pre-order.

.4.9.  From the moment the Order is forwarded to the Seller and until the payment of the Order is received, the products included in the Order are only reserved and not reserved for delivery to the Buyer. Therefore, in the event of delayed payment of the Order, including the provisions of article 4.8, the Seller reserves the right to sell and deliver the reserved products to others; if upon receipt of the delayed payment, the purchased products are no longer available in stock, they will be delivered in accordance with the provisions of article 3.10.

5.  Delivery methods

5.1. The Buyer can choose between the methods of delivery of the Products offered by the Seller at the time the Order is created, depending on the place where the Buyer is located and the payment method chosen for the Products. Based on the Buyer's choice, after payment of the purchase price and delivery costs, subject to the exceptions referred to in paragraph 4.6 of these Purchase Conditions, the Seller is required to deliver the Products to the competent carrier for transport. up to the agreed place of delivery; the Buyer is required to take delivery of the Products at the place of delivery.

5.2. The costs for delivery are always borne by the Buyer, unless otherwise indicated at the time the order is created. These delivery costs are excluded from the refund in case of withdrawal from the purchase contract by the Buyer. .

If the Products must be delivered repeatedly or in a different way from that established in the purchase order for the needs of the Buyer, the latter is required to pay the costs relating to the repeated delivery or the costs relating to the different mode of delivery, depending on of cases. Furthermore, the costs for:

  • prolonged storage of the shipment with the courier due to delayed delivery due to unavailability of the Buyer;
  • the repetition of the delivery attempt (from the third attempt onwards);
  • the return of the goods at the Seller's premises due to non-delivery (for example for having indicated an incorrect address).

5.3. The Buyer is required to inspect the package delivered by the courier and immediately highlight any damage or tampering with the same, accepting them with reserve; in the same way, the Buyer will inspect the packaging and the Products immediately after receipt, and will notify the Seller of any defects within two days using the email contacts available on the Seller's website.

5.4. In the event of delivery of the Products to third countries outside the EU or the EEA, the charges relating to the delivery of the Products, the customs duties and the administrative duties for the customs clearance of the goods shall be borne by the Purchaser. These costs will be communicated to the Purchaser by the competent authorities, also by means of the person responsible for the delivery of the goods.

5.5. The risk of damage to the purchased Products passes to the Buyer upon delivery to the courier. The goods delivered to the courier travel at the Buyer's risk.

5.6. The purchased Digital Content is delivered to the Buyer when it is made available. By accepting these Purchase Conditions, the Buyer agrees that the content will be made available when the price of the purchased Digital Content is credited to the Seller's account or to the account of the relevant payment gateway. .

6.  Withdrawal from the Purchase Agreement by the Seller

6.1. If the Seller is unable to deliver the Products due to temporary unavailability pursuant to Article 3.10, and the Buyer does not accept a later delivery date, the Seller reserves the right to withdraw from the Purchase Agreement. The Buyer can also withdraw from the Purchase Agreement for the same reasons.

6.2. In addition, the Seller reserves the right to withdraw from the Purchase Agreement even for serious objective reasons beyond its control, as a result of which the Seller is unable to supply the Products pursuant to the relevant Purchase Agreement.

6.3. Furthermore, the Seller reserves the right to withdraw from the Purchase Contract or the Digital Content Supply Contract even if the Buyer:

- has used a discount voucher in violation of these Conditions of Purchase or the rules set out therein;

- has indicated an incorrect VAT number, or, for intra-community operations, not registered in the VIES system.

6.4. The Seller may also withdraw from the Purchase Agreement if the Buyer refuses to collect, without justified reason, the Products duly delivered or does not provide the necessary cooperation for their delivery. In this case, the costs of redelivery to the Seller of Products will be paid by the Buyer.

7. Withdrawal from the Purchase Agreement by the Buyer ​

7.1. The Purchase Agreement cannot be revoked, except in the cases provided for by law.

7.2. The Buyer acknowledges that he cannot withdraw from the Contract for the purchase of Digital Content already made available to him.

7.3. The Buyer acknowledges that the withdrawal from the Purchase Agreement is not possible if:

  • the Buyer has violated the original packaging of the Products, or
  • the Products have been removed from their original packaging, or
  • the Products have been used, or
  • the Products have been modified or altered.

7.4. In case of withdrawal from the Purchase Agreement by the Buyer pursuant to this article, the gift contract stipulated pursuant to paragraph 3.15 of these General Conditions of Sale is terminated with the delivery of the notice of withdrawal and the Buyer is also required to return the gift to the Seller together with the Products.

7.5..The withdrawal from the Purchase Agreement pursuant to paragraph 7.1 of these Purchase Conditions must be sent in writing to the address of the Seller's registered office or electronically to the e-mail address indicated in paragraph 1.2 of these Purchase Conditions and in the online interface of the E-shop. In the case of Products consisting of several separable elements, the withdrawal from the Purchase Agreement is possible only in relation to all the elements and partial withdrawal is not allowed.  

7.6. Seller will be paid by the Buyer If the Buyer withdraws from the Purchase Agreement, he is required to return the Products to the Seller and deliver them no later than 14 calendar days from the withdrawal. The costs of returning the Products to the Seller are borne by the Buyer. The risk of damage to the Products during return transport to Seller will be paid by the Buyer.  

7.7. In the event of withdrawal from the Purchase Agreement, pursuant to this article, the Buyer is liable to the Seller for any decrease in the value of the Products; by way of example only, damage to the original packaging may result in a decrease in the value of the Products due to the impossibility of repair, or the need for repackaging. In this case, the Buyer is required to pay a sum equal to one quarter of the cost of selling the goods by way of refreshment.  

7.8. In the event of withdrawal, the refund according to the terms and methods set out in article 11 is subject to the Seller's verification of the integrity of the Products and of their packaging, and of their completeness, in the case of Products made up of several parts. In the event of a decrease in the value of the Products, the refund will be proportionally reduced, pursuant to article 7.7. In the cases referred to in points n. 7.2 and 7.3, withdrawal is not permitted: therefore, any return of non-conforming Products will not be accepted, no refund will be issued and the Products will be returned to the Buyer only after payment of the delivery and repackaging costs by the Buyer same. The Products returned to the Seller and not suitable for the Buyer to exercise the right of withdrawal, will be disposed of appropriately if, after three weeks from the return to the Seller, the shipping costs have not been paid to the Buyer: the Buyer acknowledges, accepts and declares itself aware of this.

7.9. In case of withdrawal before shipment of the order, without prejudice to the provisions of article 3.13 regarding the necessary approval of the Seller for the modification of the Purchase Agreement or its cancellation, the costs of packaging the Products, and the collection costs, if the payment was made by card or cryptocurrency through payment gateways of payment service providers, will be charged to the Buyer in accordance with the provisions of article 11.

8.  Rights Based on Defective Performance

8.1. The Seller guarantees that the Products at the time of delivery to the courier are free from defects.

8.2. The Purchaser's rights deriving from any defective performance are governed by the Civil Code of the Italian Republic.

8.3.  If the Products show defects at the time of their receipt by the Buyer, the latter will notify them within two days (from receipt) to the Seller, and will have the right to request the following:

8.3.2. delivery of new or missing Products;  

8.3.2. a discount of no more than 33% on the purchase price, recognized by issuing a voucher in favor of the Buyer; 

8.3.4. right to withdraw from the Purchase Agreement.  

If the Buyer does not notify the Seller of a defect in the Products within the terms referred to in Article 8.3, he loses the right to withdraw from the Purchase Agreement.

8.4. If the defect concerns a part of the Products, the Buyer can only request the replacement of the part in question. If this is not possible, the Buyer can withdraw from the Purchase Agreement

Pursuant to paragraph 3.15 of this document, gifts are not subject to liability for defects.

9.  Quality assurance

 9.1. For "LO RUSSO RETRACTORS" Products, the Seller provides by contract a quality guarantee to the following extent.

9.2. The terms and conditions of the contractual guarantee (hereinafter the "General Guarantee") are detailed in paragraph 9.3. If the Products, the packaging, the instructions or the description of the Products have different warranty conditions or a warranty period (hereinafter the "Special Warranty") from those indicated in the General Warranty, the terms of the Special Warranty apply. For the purposes of these Purchase Conditions, a contractual guarantee means a general or special guarantee depending on what applies to specific Products (hereinafter the "Contractual Guarantee").

9.3. Do not hesitate to contact our support for any problems during or after using our Products. The Warranty Terms are valid only if the Products are used in the conditions of intended use. For the region of the European Union and the rest of the world, the warranty is valid for 12 or 24 months depending on the legal status of the Buyer .

9.3.1 in the following situations: is canceled The Contractual Guarantee .

  • Any  changes made to the products by the user or by unauthorized companies
  • Failure to observe the instructions for use and any other indications contained in the user manual
  • Sale of the products to third parties by the Buyer who has entered into the purchase contract with the Seller
  • Transfer of the Products to countries other than the one in which the purchase order is sent. In this case, the Seller declines all responsibility relating to the Products and their use

  Furthermore, the Contractual Guarantee does not cover:

  • Any damage caused by improper use of the product. ​
  • Any damage caused by the use of the Products by  non-authorized personnel.
  • Any damage caused by conditions of use and methods of operation   unsuitable, or improper maintenance. .
  • Any damage caused by lack of maintenance for a long time
  • Damage caused by inexperience or negligence in using the product.
  • Damage resulting from excessive stress (for example, using the device after finding an anomaly). .

For the correct information, recommendations and guidelines, always refer to our manual and instructions for use and to the additional information material on our website.

The Contractual Warranty does not cover natural and expected wear caused by the use of the products for the intended purpose.

If the Products are delivered in the form of individual components intended to be assembled by the Buyer, the contractual quality guarantee will only apply to the individual components and parts of the Products separately.

9.3.2  Any request for activation of the warranty program must be submitted to our official support channels (email or chat). In case the product was purchased from a reseller, you need to contact your dealer. The manufacturer undertakes to replace incorrectly manufactured products at its discretion, only after careful control and verification of construction problems.

The following documentation is required to activate the warranty program:

  1. Copy of the original invoice containing the indication and product detail;
  2. A brief description of the problem together with clear evidence of its presence (for example, photos or videos).

In case of incorrect use and activation of the warranty terms, the transport and shipping costs are always charged to the buyer.

If a free replacement part is provided, the warranty is not reinstated: the original warranty period remains in effect and still applies. Products replaced during the warranty period become the property of the manufacturer.

9.4. The contractual guarantee applies exclusively to purchase contracts concluded with the Buyer. The conditions of the complaint referred to in paragraph 10 of these Purchase Conditions apply by analogy to the Products covered by the contractual quality guarantee. Free gifts and digital content are provided without any guarantee of quality.

10.  Claims for defects

10.1. The Buyer will exercise its rights deriving from an anomaly of the Product towards the Seller at the address of the Seller's registered office.

10.2. The Buyer is obliged to notify the Seller of the choice of his right in relation to the defects of the Products in conjunction with the notification of the defects of the Products as established in the preceding paragraphs.

10.3. The Seller, having analyzed the reported problem, will make a decision within 5 working days.

11. Refund

11.1. In case of withdrawal from the purchase contract by the Buyer pursuant to article 7 of these Purchase Conditions, the Seller is required to reimburse the Buyer an amount equal to the purchase price of the Products only. Pursuant to Article 5.2, the costs for the delivery of the Products to the Buyer are always borne by the Buyer and excluded from reimbursement.

The refund will be made no later than 14 calendar days from the time the Products are returned to the Seller. The refund is subject to verification by the Seller of the integrity of the Products and their packaging, and of their completeness, in the case of Products made up of several parts. Pursuant to article 7.8, the refund will be proportionally reduced in the event of a decrease in the value of the Products (article 7.7). In case of return of non-compliant Products (articles 7.2 and 7.3), since the withdrawal is not allowed, no refund will be issued.

If the Buyer has redeemed a discount voucher (see paragraph 12 of these Purchase Conditions), the Buyer is entitled to a refund of the amount actually paid to the Seller for the purchase price of the Products.

The costs of returning the Products to the Seller, pursuant to article 7.6 are charged to the Buyer and will not be reimbursed.

11.1.1 In the event of a refund for an order paid by payment card or cryptocurrencies (art. 4.4 and 4.5) through the payment gateway of the payment service provider, the refund will be reduced by 5% of the order amount in order to cover the expenses paid to the payment service provider for individual transactions and the administrative management of the refund procedure.

11.1.2 In the event of a refund for an Order already packed for shipment, the refund will be reduced by 1% of the amount of the Order for the recovery of packaging costs.

11.1.3 In the event of a refund due to withdrawal from the contract of an Order which included the discount on shipping costs to the United States, the refund will be reduced by a fixed amount of USD 65, relating to the costs for logistics and the management of customs export.

11.2. The Seller will refund the money in accordance with paragraph 11.1 of these Purchase Conditions, as a rule, in the same way as the payment was made by the Buyer; if the refund is not possible by this method or if the Seller has satisfied the Buyer's request to change the refund method, the Buyer is obliged to inform the Seller without undue delay of the relevant payment details. However, if the payment was made by the Buyer by cashless payment through a third party service that uses cryptocurrencies, the Seller will make a refund pursuant to paragraph 11.1 of these Purchase Conditions in the currency and amount indicated in the tax document issued for the paid order, by cashless payment to the Buyer's bank account according to the relevant payment details, which the Buyer is obliged to communicate to the Seller without undue delay. .

11.3. The Seller and the Buyer may agree that the money that the Seller is required to return to the Buyer pursuant to paragraph 11.1 of these Purchase Conditions will be credited to the purchase price of the Products or Digital Content purchased by the Buyer and not yet paid or on the nominal price of a voucher for a purchase in the E-shop (hereinafter the "Voucher").

12.  Discount coupons and vouchers

12.1. Before placing an order, the Buyer can use a discount coupon or voucher by entering the promotional code, exclusively according to the rules specified therein. It is not possible to use more than one discount coupon or voucher within a single order. There is no legal entitlement to a discount coupon.

12.2. A discount coupon or voucher cannot be combined with other Seller discount campaigns, unless the coupon rules provide otherwise.

12.3. The discount coupon is a fixed amount or a percentage. The voucher is always a fixed amount .

12.4. Depending on the rules established therein, the discount coupon or voucher can be used in relation to the entire purchase order, to individual Products or in relation to the delivery costs of the Products. .

12.5. A discount coupon or voucher cannot be used more than once. However, if a discount coupon or voucher for a fixed amount is greater than the order value and unless the rules specified therein provide otherwise, it can also be used  several times until the entire fixed amount is exhausted.

12.6. The discount coupon is non-transferable and cannot under any circumstances be exchanged for money or other values with third parties. The discount voucher has no market value. The Buyer has no right to ask the Seller to exchange the discount voucher for money.

12.7. The Buyer is required to use a discount coupon or voucher before its expiry. The validity of the discount voucher is governed by the rules specified therein. The Seller does not provide any compensation to the Buyer or any other compensation for the unused value of a discount voucher or an expired voucher. .

12.8. The Seller reserves the right to refuse the use of a discount coupon or voucher, in particular if the Seller rightly believes that the coupon has been requested in violation of these Purchase Conditions or the rules set out in the voucher.

12.9. The risk of loss, destruction, theft or misuse of the discount voucher is borne by the Buyer to the maximum extent from the time of its issue. The lost, destroyed, stolen or misused discount voucher cannot be replaced or otherwise compensated.

13.  Use of digital content

13.1. The purchased Digital Content is made available to the Buyer for non-commercial use only through the Seller's website. All other rights in the Digital Content are reserved. In particular, the Buyer is not authorized to reproduce, resell, disclose to the public, share with third parties or in any way make the Digital Content made available to the Buyer available for use by another person. .

14.  Complaints

14.1. The Buyer can address his complaints directly to the Seller at the Seller's e-mail address specified in paragraph 1.2 of these Purchase Conditions and in the online interface of the E-shop. The Seller will always send to the Buyer's e-mail address information on how to handle complaints.

15.  Final provisions

15.1. The Seller may modify or supplement the wording of these Conditions at any time and without notice; without prejudice to the rights arising in execution of the previous contracts. In addition, the Seller may unilaterally change the Terms and Conditions to a reasonable extent with respect to its long-term obligations arising from these Terms of Purchase. The Seller will publish the new version in the e-shop interface.

15.2. These Purchase Conditions are governed by the laws and binding regulations of the Italian Republic. For any dispute relating to these Purchase Conditions and the Contract for the sale or supply of services carried out through the website to which these Purchase Conditions apply, Italian law is applied and the parties agree to elect that of Benevento.

15.3. The Parties expressly exclude the applicability of the Vienna Convention on contracts for the international sale of goods to the contractual relationships established by the Purchase Agreement, referring to the conditions indicated in this contract and to Italian law.

15.4. These Purchase Conditions are always available at: https:// wwwlorussoretractors.com/terms

The version available at the link indicated replaces any previous version.