FAQ

LO RUSSO RETRACTORS system

If you need information to optimize the use of our retractor system for edentulous arches, please refer to Use manual or to the section with info on LO RUSSO RETRACTORS on this website.

Training e Mentoring

To learn about and participate in our training and mentoring programs for the use of the LO RUSSO RETRACTORS system, consult the sections relating to online and in-person training, accessible from the "Resources" menu" on this website,  send a mail  to support@lorussoretractors.com or use the contact form.

For any report relating to any problems encountered in the use of our devices, you can fill in the specific complaint form  or send an email to support@lorussoretractors.com .

For reports relating to unauthorized use of our products or our brand, send an email to sales@lorussoretractors.com or use the contact form.

Orders

The purchase of medical devices sold in the online shop hosted on this website is reserved for professionals authorized to practice dentistry and related clinical activities, or for companies that manage and support dental practices or clinics duly authorized to exercise of dental activities.

The prices shown on the product pages do not include VAT or any other applicable taxes.

Upon creation of an Order, during the check-out phase, the Purchaser will be informed of any taxes applicable to the purchase of the Products or Digital Content, of the payment methods available, of the delivery methods available, of the costs of these delivery methods of the Products at the place of delivery chosen by the Purchaser.

The accepted payment methods are: bank transfer, PayPal, Debit Cards or Credit Cards through various payment gateways. For some of these there are transaction costs applied by the gateway manager which are clearly detailed during the check-out phase.

Order cancellation

A confirmed order cannot be cancelled. The methods of withdrawal are detailed in the terms and conditions of purchase to which reference is made; in case of withdrawal, the costs of packaging, shipping, collection, and administrative management are charged to the Purchaser.

Shipping

When the purchased products are shipped

Each order is processed only after its complete payment.

All orders are processed within 2 to 3 working days (excluding weekends and holidays), after receiving your order confirmation email. You will receive another tracking information notification when your order has been handed over to the carrier.

When creating an Order, during the check-out phase, the Purchaser can choose the preferred delivery method: several Couriers are usually available, offering different services, shipping times, and costs, depending on the delivery location chosen .

Our Couriers only accept shipments to a valid delivery address. They do not deliver to PO Boxes.

Care must be taken in verifying that the delivery address indicated in the Order is correct: any inaccuracies may lead to delivery delays. If an incorrect delivery address is indicated, the costs for returning the products to the sender and rescheduling the shipment are borne by the Purchaser.

The delivery address can only be changed if the Order has not already been processed (prepared, packed, labelled).

In this case, it is a limitation related to the distribution of the retractor system only in countries for which the clearance relating to the distribution of medical devices has already been obtained.

Look in your email: after receiving the order confirmation email, you received another email with shipment tracking information.

Billing

After purchasing of LO RUSSO RETRACTORS, the issuance of the tax documentation relating to the purchased products, including invoicing, takes place according to the procedures established by current regulation, in relation to the legal nature of the purchaser and the type of transaction. Invoices or purchase receipts are usually available in your user account.​

VAT is not shown on my invoice

During check-out, the system will determine and show the Buyer any taxes applicable to the purchase, including VAT, depending on the legal nature of the Buyer and his/her country.

For intra-community B2B operations (buyers resident in the European Union), VAT will not be applied by our online shop: the imposition of this tax will instead be paid directly by the Buyer in his own country, according to the mechanism of Reverse Charge. For this to be possible (i.e. exemption from the application of VAT at the time of purchase for those resident in Europe) it is necessary that the buyer has a VAT number and that this is regularly registered in the VIES system. Failure to register the buyer's VAT number in the VIES system makes the VAT exemption regime impossible and therefore the sale will be concluded by applying the typical VAT rate of the buyer's country of residence, according to the OSS regime.

The OSS system is part of a European centralized and digital VAT fulfillment system that simplifies VAT obligations for businesses that sell goods and provide services to final consumers throughout the EU. The provisions of this tax regime, including in terms of invoicing, are applied by our online shop to B2C operations within the EU.

Website

Although this website may have links to other sites, this does not imply, directly or indirectly, any endorsement, association, sponsorship, endorsement or affiliation with such websites, unless expressly stated.

It is necessary to carefully examine the legal statements and other conditions of use of the websites that are accessed through links present in this. Personal links to external pages or other websites are at your own risk.

Use of Cookies

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